Rustic Elements Furniture Answers Your Most Commonly Asked Questions!

custom wood furniture

At Rustic Elements Furniture, we are dedicated to providing our customers with excellent customer service. As part of that, we want to ensure that you can shop at Rustic with confidence, knowing the ins and outs of our services. That’s why we thought we’d take this opportunity to provide you with answers to some of the most commonly asked questions we receive regarding our handcrafted wood furniture and our process!

What are your prices/payment options?

For many of our pieces, we have constructed certain packages based on our most popular designs. For tables, these prices can be found in our custom tables gallery. We also have general prices for storage, bedroom, office, and media pieces.

However, pricing for custom furniture is dependent on factors such as detail, time, and materials that will be needed to produce a specific piece. Therefore, customers who desire custom-made furniture designed to their specifications and desired aesthetic should give us a call and we’ll be happy to give them an estimate!

We accept:

  • cash
  • check
  • credit card (be advised that credit cards are subject to a 4% processing fee)

We do not require a deposit, but we do ask for a credit card to keep on file as a retainer. If you decide to cancel your order after it has been placed, there is a cancellation fee of 10%.

How do I go about ordering a piece of custom furniture?

If you’re interested in one of the pieces in our showroom that we have available for immediate purchase or wish to put in a custom order, contact us and we’ll get you started! You can give us a call at 847-401-7753 or email our owner Scott at

Once a custom order is placed, we generally ask for 12-14 weeks to complete the project, as each piece is handmade and therefore takes time to create. If you are in a time crunch, we can usually expedite the order, but we do not sacrifice quality for quantity.

What are your delivery/pick-up options?

We have partnered with a white glove service that will deliver our pieces anywhere in the country. Typically, we charge $200 for the white glove service, meaning your custom furniture will be brought to the specific spot in your home that you want them to be placed. If you live outside of Illinois, we can quote you a delivery price based on your location.

Currently, we deliver on Saturdays between 8am – 5pm. You will receive an email that includes details such as delivery time and balance due the week of your scheduled delivery.

Pick-up is also an option if you aren’t interested in our delivery services. Ideally, pick-up should be any day between Tuesday – Saturday from 7am – 2pm. However, keep in mind our pieces are typically very heavy!

We understand that more questions may come up as you begin the furniture designing process with us. If you can’t find the answers in our blog or FAQs, feel free to contact us! We’ll make sure to answer all of your questions and help make the furniture designing process as easy as possible!

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