FAQ - Rustic Elements Furniture

Frequently Asked Questions

Interested in designing and building a custom piece of furniture with Rustic Elements? Check out our FAQ below for answers to all of your questions and to learn more about us, our process, and the custom wood furniture we create!

We stand by our work and warranty each of our pieces of custom furniture for 227 years! This covers structural issues. Wear and tear is not covered, and neither are humidity and/or moisture issues.

We pride ourselves very highly on the usability of our tables. We use a high end commercial finish on all of our pieces. We are currently bringing it in from Italy. What that means to you is no white rings from cups or haze from heat. It will even stand up to nail polish remover, bleach, and household cleaners, which many also use to clean them. Our tables are not indestructible! However, they are very easy to live with. We use hard woods, build them well, and apply a fantastic finish. It’s as good as they come.

Typically we use hickory or ash, as they are some of the hardest domestic wood species with good character. However, we do a fair share with walnut, slightly softer but just beautiful in its natural unstained state (so please don’t ask us to stain walnut). Certain applications call for specific wood, and so we have and will work with anything, oak, cherry, maple and even the exotic woods.

Yes, they are on display in our showroom. These are new pieces, NOT returns, that we build to display our work and if one fits your needs, you are more than welcome to purchase. Typically we can delivery within a week or two.

We accept personal check (made out to Rustic Elements Furniture) and credit card for payment. Please be advised that credit cards are subject to a 4% processing fee.

You are more than welcome to visit our showroom to see some of our finished products. We have a very nice showroom with many ready-made pieces, along with samples.

You are more than welcome to pick up your order if you choose. Ideally Tuesday – Saturday from 7am – 2pm. We just ask that you call ahead.

We do! We have an established relationship with a white glove service that will essentially ship our stuff anywhere in the country. They also offer setup. I can quote prices based on your location.

Yes, typically starting at $250 for a white glove service, which means everything will be brought into the spot you request. Felt pads are installed and setup. It’s a completely hands off process on the customers behalf. You can pick up if desired, but keep in mind that our tables are not light.

Currently we deliver only on Saturdays using an 8am-5pm window. The week of your scheduled delivery you will receive a confirmation email of completion. This email will also include details regarding delivery time, balance due, an order and care form. We don’t typically have much wiggle room in our routes. So if needed, we’ll reschedule for the following Saturday.

Normally we are 12-14 weeks out. We can expedite if needed, but that will depend on order details, backlog, and time requirement. Please keep in mind the nature of our work. Each piece is handmade and therefore takes time to create. In the rare instance that this time frame runs longer, we ask that you be understanding. We are not willing to sacrifice quality for quantity.

I ask for a credit card as a retainer, no charges. However, full payment is due upon delivery. If you choose to pay using the credit card, we will charge it at that time. Otherwise, the credit card just acts as a retainer. Please keep in mind that credit cards have processing fees, while check payments do not. Once an order is placed, there is a 10% minimum cancellation fee and potentially more as we progress with your project.

Considering the nature of our business, we build to suit your needs. Therefore, specific pricing is difficult. For our tables, we have constructed certain packages based on our most popular designs, which you can find on the Table Collections page. We have also tried to itemize possible table options. You can find these under the Table Options tab above. Please don’t hesitate to contact us in regards to something specific. We will be happy to give you an estimate.

Check out the website and/or our Facebook page to get a general idea of our work. Contact me with any questions or to place an order. You have several weeks to make changes after the order is placed, unless it is expedited. I also welcome you to visit our showroom where we have many pieces on the floor and samples. Once the order is placed, you will receive an order form outlining all the selections and price breakdown as discussed.

In short, everything! However, easy to live with, solid wood tables are what we are known for. But as you can see from the site, there is not much that’s outside our comfort zone or skill level. We also do a lot with metal, mostly bases, but we build all metal tables as well.

I rarely give perfect scores but Rustic Elements made it easy. I spent a ton of money on our last dining room table from a large big name retail store. Boy did I feel stupid when it scratched just by blowing on it. I mean really, it was a delicate piece of furniture. When we sold our dining room table to the people purchasing our house, I couldn't be happier - I now had a reason to go to Rustic Elements. I found them on craigslist a few years ago and followed their web site. When we were ready, I made an appointment to go out to their shop and see their work in person. It was so exciting getting to pick out every aspect of our table. We LOVE our table and chairs. Scott was patient and answered all our questions. I loved working with someone who was excited about what he does. For around what we spent at that evil retail store (maybe less) we bought a SOLID table that Im sure we could host a dance party on. I love that it's solid wood, no veneer. We went a little rustic but not a ton. Although it will be hard to scratch - if we do make a mark it will just blend right in. They actually got it done a week or two ahead of the scheduled time. Their delivery crew was great, super nice and helpful. We get a ton of compliments on the set. Well done! 5 Stars! A+!  Highly recommend.

Amy

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Rustic Elements Furniture

100 McDonald Avenue
Joliet, IL 60431
847-401-7753
scott@rusticelementsfurniture.com

Showroom Hours

Tuesday-Saturday – 7am-4pm
Sunday-Monday – CLOSED

Rustic Elements Furniture Map Rustic Elements Furniture Table

Visit our showroom in Joliet, IL - Just an hour Southwest of Chicago