FAQ - Rustic Elements Furniture

Frequently Asked Questions

Interested in designing and building a custom piece of furniture with Rustic Elements? Check out our FAQ below for answers to all of your questions and to learn more about us, our process, and the custom wood furniture we create!

Yes! We stand by the quality of our work and warranty each of our pieces of custom furniture for 227 years! Our warranty covers structural issues only. Wear and tear is not covered, so be sure to take special care of your table. Humidity and/or moisture issues aren’t covered either. We build our furniture using large solid wood planks. Because we are using solid wood, it is more susceptible to moisture and temperature changes. This means the table tops will move slightly and very minor cracks could develop. We use techniques to keep this to a minimum and give the table room to adjust. However, the wood can expand and contract depending on the temperature. So, it’s important to keep your custom wood table in a stable environment. Drastic changes in temperature and humidity levels could cause damage that isn’t covered under our warranty.

We pride ourselves on the usability and durability of our custom wood tables. Each of our pieces of wood furniture are finished using a high-end commercial grade finish imported from Italy. It is very tough and adds to the durability of of our tables. But what does that actually mean? No white ring from cups! No haze from heat! No stains from common household spills. Our furniture will stand up to the harshest of chemicals, including nail polish remover, bleach, wine, and household cleaners. But, our tables are not indestructible! You must take proper care to ensure they stay in top shape for decades to come. However, they are incredibly easy to live with! We use the hardest, highest quality wood available, take the time to build them the right way, and apply the best finish available. When you purchase a piece of furniture from Rustic Elements, you know you’re getting furniture you can count on.

We typically use hickory or ash for our tables. They are some of the hardest domestic wood species available. They also bring a level of character to the table and have a gorgeous look. We also have experience using walnut for our tables. Walnut is a slightly softer wood, but is still absolutely beautiful in its natural unstained state. That being said, please don’t ask us to stain walnut! Certain pieces of furniture may call for a specific type of wood, so we will work with any wood species. Over the years, we’ve built custom wood furniture using oak, cherry, maple, and even exotic woods. Just tell us the type of wood you’d like to use and we can bring your vision to life! Or, if you have no idea what kind of wood you’d like to use, we can offer our expertise and choose the best option for the piece of furniture you have in mind.

Yes! We offer select pieces of readymade furniture. We understand that you don’t always have the time (or patience) to wait for a custom piece of furniture to be built. So, we have pieces of furniture available for immediate purchase. This handcrafted wood furniture is on display in our Joliet showroom. These are NEW pieces, not returns. We build them to display our work and give an example for customers who are unsure of exactly what they want. Feel free to stop by our furniture shop to see if anything on the floor catches your eye! If one of our readymade pieces fit your needs, you are more than welcome to purchase! Typically we can deliver these pieces within one to two weeks.

At Rustic Elements Furniture, we accept both credit cards and personal checks. If you write a personal check, please be sure to make it out to Rustic Elements Furniture. If you choose to pay with a credit card, please be advised that a 4% processing fee will be charged.

Yes! You are more than welcome to visit our showroom in Joliet, Illinois to see some examples of our custom furniture. We have a very nice showroom with a variety of ready-made pieces, along with samples. Our owner, Scott, is happy to speak with you about what you’re looking for and throw around ideas. He can answer any questions you may have about the pieces of furniture you see on display. We’d love for you to come in and see us!

 

You are more than welcome to pick up your order if you choose to! We recommend that you come for pick up Tuesday through Saturday from 7am – 2pm. Please just call ahead first to ensure we’ll have your table for you.

Yes we do! We have an established relationship with a white glove service that will essentially ship our stuff anywhere in the country. Their services include felt padding bases and chairs if needed and general setup. We have delivered outside of Illinois to states like Texas, Wisconsin, Florida, and California. If you live outside of Illinois and are interested in building a table with us, please contact us and we can quote you a price based on your location.

Yes, typically starting at $250 for a white glove service, which means everything will be brought into the spot you request. Felt pads are installed and setup. It’s a completely hands off process on the customers behalf. You can pick up if desired, but keep in mind that our tables are not light.

Currently we deliver only on Saturdays using an 8am-5pm window. The week of your scheduled delivery you will receive a confirmation email of completion. This email will also include details regarding delivery time, balance due, an order and care form. We don’t typically have much wiggle room in our routes. So if needed, we’ll reschedule for the following Saturday.

Normally we are 12-14 weeks out. We can expedite if needed, but that will depend on order details, backlog, and time requirement. Please keep in mind the nature of our work. Each piece is handmade and therefore takes time to create. In the rare instance that this time frame runs longer, we ask that you be understanding. We are not willing to sacrifice quality for quantity.

I ask for a credit card as a retainer, no charges. However, full payment is due upon delivery. If you choose to pay using the credit card, we will charge it at that time. Otherwise, the credit card just acts as a retainer. Please keep in mind that credit cards have processing fees, while check payments do not. Once an order is placed, there is a 10% minimum cancellation fee and potentially more as we progress with your project.

Considering the nature of our business, we build to suit your needs. Therefore, specific pricing is difficult. For our tables, we have constructed certain packages based on our most popular designs, which you can find on the Table Collections page. We have also tried to itemize possible table options. You can find these under the Table Options tab above. Please don’t hesitate to contact us in regards to something specific. We will be happy to give you an estimate.

Check out the website and/or our Facebook page to get a general idea of our work. Contact me with any questions or to place an order. You have several weeks to make changes after the order is placed, unless it is expedited. I also welcome you to visit our showroom where we have many pieces on the floor and samples. Once the order is placed, you will receive an order form outlining all the selections and price breakdown as discussed.

In short, everything! However, easy to live with, solid wood tables are what we are known for. But as you can see from the site, there is not much that’s outside our comfort zone or skill level. We also do a lot with metal, mostly bases, but we build all metal tables as well.

We ordered a dinning room table as well as a desk from here last summer. They both turned out beautifully! We really wanted something that was unique and made of great quality. The folks here are great to work with. Their stuff is not cheap, but you get what you pay for. We will definitely be coming back for a kitchen table in the near future!

Shannon - Bolingbrook, IL

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Rustic Elements Furniture

100 McDonald Avenue
Joliet, IL 60431
847-401-7753
scott@rusticelementsfurniture.com

Showroom Hours

Tuesday-Saturday – 7am-4pm
Sunday-Monday – CLOSED

Rustic Elements Furniture Map Rustic Elements Furniture Table

Visit our showroom in Joliet, IL - Just an hour Southwest of Chicago