FAQ - Rustic Elements Furniture

Frequently Asked Questions

Interested in designing and building a custom piece of furniture with Rustic Elements Furniture? Check out our FAQ below for answers to all of your questions and to learn more about us, our process, and the custom wood furniture we create!

In short, everything! However, easy to live with, solid wood tables are what we are known for. But as you can see from the site, there is not much that’s outside our comfort zone or skill level. We also do a lot with metal, mostly bases, but we build all metal tables as well.

Yes, we do! We have established relationships with a few different white glove services that will essentially ship our stuff anywhere in the country. We offer two different kinds of shipping, depending on your geographic location.

Economical Shipping: We are based near Chicago, IL. This would be most practical for states closest to us and those who are out of our in-house shipping radius. This is a service offering a 1-man crew. Customers will need to have aid on their receiving end to unload the table. Shippers can assist in assembling and furniture placement. When your furniture is complete, we will send an e-mail informing you along with any other details needed. From that point, the shipper will get in contact with you regarding delivery dates. Pricing with vary with location and furniture load. Inquire for more information.

Premium White Glove Shipping: This option is for any location but is the most practical for long distance. The process can be a completely hands-off process, depending on the need. For an additional cost, the shippers will do all unloading, lifting, and assembly. In addition, insurance can be purchased. Our tables are not light, so, to make the process more efficient and safe the top and bases are shipped separately. At the time of delivery, the top and bases will need to be secured. When your furniture is ready for delivery we will send you an e-mail. From that point forward the shipper will contact you to schedule delivery. Prices will vary depending on location and delivery size. Inquire for more information.

If you live outside of Illinois and are interested in building a table with us, please contact us and we can quote you a price based on your location.

Yes, we do charge for delivery. Typically starting at $250 – $300 for a white glove service. Price is subject to vary depending on details. This means a completely hands-off process for you. We deliver one day a week, on Saturdays usually from an 8am – 5pm window. All furniture will be brought into the spot you request. Felt pads are installed upon setup. Our tables are not light so we encourage customers to go with the delivery option.

You are more than welcome to pick up your order if you choose to! Just be prepared for some heavy lifting! You will receive an e-mail letting you know when your order is done and ready for pickup. We recommend that you come for pick up Tuesday through Saturday from 7am – 2pm. We will help wrap and load up your furniture on our end. We require customers to bring their own blankets, straps, etc. when picking up your furniture. Please just call ahead first to ensure we’ll have your table ready for you.

Our lead time is 12-14 weeks out. If we can get your order to you earlier than the 14 weeks, we will try our best, but we ask our customers to factor for 14 weeks. Currently we deliver only on Saturdays using an 8am – 5pm window. The week of your scheduled delivery you will receive a confirmation email of completion. This email will also include details regarding delivery time, balance due, an order, and care form. We don’t typically have much wiggle room in our routes, so if the specified Saturday does not work for you, we’ll reschedule for the following Saturday.

We typically use hickory or ash for our tables. They are some of the hardest domestic wood species available. They also bring a level of character to the table and have a gorgeous look. We also have experience using walnut for our tables. Walnut is a slightly softer wood, but is still absolutely beautiful in its natural unstained state. That being said, please don’t ask us to stain walnut! Certain pieces of furniture may call for a specific type of wood, so we will work with any wood species. Over the years, we’ve built custom wood furniture using oak, cherry, maple, and even exotic woods. Just tell us the type of wood you’d like to use and we can bring your vision to life! Or, if you have no idea what kind of wood you’d like to use, we can offer our expertise and choose the best option for the piece of furniture you have in mind.

We pride ourselves on the usability and durability of our custom wood tables. Each of our pieces of wood furniture are finished using a high-end commercial grade finish imported from Italy. It is very tough and adds to the durability of of our tables. But what does that actually mean? No white ring from cups! No haze from heat! No stains from common household spills. Our furniture will stand up to the harshest of chemicals, including nail polish remover, bleach, wine, and household cleaners. But, our tables are not indestructible! You must take proper care to ensure they stay in top shape for decades to come. However, they are incredibly easy to live with! We use the hardest, highest quality wood available, take the time to build them the right way, and apply the best finish available. When you purchase a piece of furniture from Rustic Elements, you know you’re getting furniture you can count on.

Yes! You are more than welcome to visit our showroom in Joliet, Illinois to see some examples of our custom furniture. We have a very nice showroom with a variety of ready-made pieces, along with samples. Our owner, Scott, is happy to speak with you about what you’re looking for and throw around ideas. He can answer any questions you may have about the pieces of furniture you see on display. We’d love for you to come in and see us!

 

Considering the nature of our business, we build to suit your needs. Therefore, specific pricing is difficult. For our tables, we have constructed certain packages based on our most popular designs, which you can find on the Table Collections page. We have also tried to itemize possible table options. You can find these under the Table Options tab above. Please don’t hesitate to contact us in regards to something specific. We will be happy to give you an estimate.

I ask for a credit card as a retainer, no charges. However, full payment is due upon delivery. If you choose to pay using the credit card, we will charge it at that time. Otherwise, the credit card just acts as a retainer. Please keep in mind that credit cards have processing fees, while check payments do not. Once an order is placed, there is a 10% minimum cancellation fee and potentially more as we progress with your project.

Check out the website and/or our Facebook page to get a general idea of our work. Contact me with any questions or to place an order. You have several weeks to make changes after the order is placed, unless it is expedited. I also welcome you to visit our showroom where we have many pieces on the floor and samples. Once the order is placed, you will receive an order form outlining all the selections and price breakdown as discussed.

Normally we are 12-14 weeks out. We can expedite if needed, but that will depend on order details, backlog, and time requirement. Please keep in mind the nature of our work. Each piece is handmade and therefore takes time to create. In the rare instance that this time frame runs longer, we ask that you be understanding. We are not willing to sacrifice quality for quantity.

At Rustic Elements Furniture, we accept both credit cards and personal checks. If you write a personal check, please be sure to make it out to Rustic Elements Furniture. If you choose to pay with a credit card, please be advised that a 4% processing fee will be charged.

Yes! We stand by the quality of our work and warranty each of our pieces of custom furniture for 227 years! Our warranty covers structural issues only. Wear and tear is not covered, so be sure to take special care of your table. Humidity and/or moisture issues aren’t covered either. We build our furniture using large solid wood planks. Because we are using solid wood, it is more susceptible to moisture and temperature changes. This means the table tops will move slightly and very minor cracks could develop. We use techniques to keep this to a minimum and give the table room to adjust. However, the wood can expand and contract depending on the temperature. So, it’s important to keep your custom wood table in a stable environment. Drastic changes in temperature and humidity levels could cause damage that isn’t covered under our warranty.

Yes! We offer select pieces of readymade furniture. We understand that you don’t always have the time (or patience) to wait for a custom piece of furniture to be built. So, we have pieces of furniture available for immediate purchase. This handcrafted wood furniture is on display in our Joliet showroom. These are NEW pieces, not returns. We build them to display our work and give an example for customers who are unsure of exactly what they want. Feel free to stop by our furniture shop to see if anything on the floor catches your eye! If one of our readymade pieces fit your needs, you are more than welcome to purchase! Typically we can deliver these pieces within one to two weeks.

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Let me start by saying THANK YOU!! This table is a work of art and the best piece of furniture I have ever purchased. The quality and detail is over the top, I couldn't have dreamed of it being more perfect! From the moment I visited your shop, I had confidence in your craftsmanship. I also have to mention your patience.. You spent so much time helping me think through the best design for our home. Our table makes a statement from the minute you walk in our door - and I am so grateful to have found your company!! Until next time... Continued good luck Scott!

Nicolette

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Rustic Elements Furniture

18558 NW Frontage Road
Joliet, IL 60404
847-401-7753
scott@rusticelementsfurniture.com

Showroom Hours

Tuesday-Saturday – 7am-4pm
Sunday-Monday – CLOSED

Rustic Elements Furniture Map Rustic Elements Furniture Table

Visit our showroom in Joliet, IL - Nationwide Shipping Available